Value-Sensitive Design

LLM use for mental health: Crowdsourcing users’ sentiment-based perspectives and values from social discussions
This research investigates the growing role of Large Language Model (LLM) chatbots in mental health support by analyzing large-scale user data from six social media platforms. Using a Value-Sensitive Design (VSD) framework, the study examines how users with different mental health conditions perceive and interact with these AI tools.
Xiaoshan Huang, Linyao Li*, Renkai Ma*, Ben Zefeng Zhang, Haolun Wu, Fan Zhang, Chen Chen
2026 In WWW 2026
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LLM use for mental health: Crowdsourcing users’ sentiment-based perspectives and values from social discussions